Information Guide

To make you feel good

Our information guide contains all the essentials at a glance. For any further information, we are always happy to assist you. The reception is open daily from 7 am to 12 pm for information, reservations and anything else (dial intern 111).

"Vacation days are the oases in the desert of everyday life."

Hermann Lahm
German author

Information Guide A to F

Arrival and Departure

You can check-in to your room from 3 pm onwards. We request the rooms to be vacated by 12 noon on the day of departure. We are happy to help you with your luggage. Please note our free transfer service to the train stations Pontresina, Samedan and St. Moritz.
Would you like to have a pre-departure bill one day in advance? We are happy to provide you with this. It makes your departure easier and more comfortable.

Adapters 

All power sockets are 220 V / 50 Hz. If you do not have a suitable plug, it is possible to borrow a Swiss adapter at the reception. A deposit of CHF 10.00 is required.

Allergies

We provide hypo-allergic pillows and blankets on request. Please contact the reception for more information.

Babies

Please inform us if you need a baby bed or any baby equipment complementary in your room.
For the baby phone, we charge a deposit of CHF 100.00 to your room bill.
The Hotel Rosatsch cooperates with experienced and trustful babysitters. We are happy to arrange a nanny on request for you (charged separately).

Banks

Are located on the main street of Pontresina.

  • Graubündner Kantonalbank
    Mo – Fr   8.30 am – 12 noon and 2 pm – 5 pm
  • Banca Popolare di Sondrio
    Mo – Fr   8.30 am – 12 noon

Bar

The O-Bar with fireplace is open daily from 4 pm in the winter time and from 4 pm in the summer time.
From 4 pm to 10 pm you can also order food from our special menue.

Bathrobes and Towels

You will find bathrobe and slippers in your room on the bed. Towels for the use of saunas and swimming pool are available in the SPA.

Blankets and Pillows

In case you need another blanket or pillow or in case you need allergic bed equipment, we are happy to bring them to your room. Please contact the reception.

Breakfast

Breakfast and Dinner is served in our dining room on the first level of the Stammhaus. You start your day with a rich and fresh breakfast buffet.

  • breakfast: 7 am – 10 am

Business Center

Guest-computers are available at the reception to use free of charge.

Car Rental

Please contact the reception for information about rental cars. Enjoy a ride over the alpine roads and beautiful passes.

  • Hertz Autovermietung, Phone 081 850 02 56
    Cho d‘Punt 34, Samedan

Car wash

Automatic car wash:

  • Roseg Garage
    Via Maistra 68, Pontresina
  • Auto Pfister (Shell-Gas station)
    Cho d’Punt, Samedan

Carriage Rides

Please contact the reception if you are interested in a carriage ride to the Val Roseg, Val Fex, Val Bever or over the St. Moritz Lake in winter.

Children’s Playroom

Next to the O-Bar you will find our playroom for children. Enjoy a cup of coffee or a glass of wine while your children have fun.

Churches

  • Protestant Church San Niculò
    Via Maistra 125, next to Rondo, Phone 081 836 22 23
  • Roman Catholic Church San Spiert
    Via Maistra 188, Phone 081 842 62 96

Distances

  • Chur: approx. 2 hrs drive, 90 Km
  • Zürich: approx. 3 hrs drive, 200 Km
  • Samedan: approx. 10 min. drive, 7 Km
  • St. Moritz: approx. 10 min. drive, 7 Km
  • Morteratsch: approx. 10 min. drive, 5 Km
  • Meran: approx. 2 ¾ hrs drive, 170 Km


Doctors

Please contact the reception for information about medical assistance on duty.

Doctors

  • Dr. med. Lüzza Campell, Phone 081 842 62 68
    Via Maistra 107, Pontresina
  • Dr. Med. Giovanni Grattarola, Phone 081 842 77 66
    Via Rondo 3, Pontresina


Dentist

  • Practice Dr. Liebi and Dr. Trabold, Phone 081 833 73 73
    Via Tinus 5, St. Moritz


Do Not Disturbe

Please use the “Do not disturb” sign if you don‘t want to be disturbed.
Please keep in mind that there will be no housekeeping service eather.

Electricity

The electrical power is 220 V / 50 Hz. If you do not have a suitable plug, it is possible to borrow a Swiss adapter at the reception. A deposit of CHF 10.00 is required.

Emergency Exit

Please familiarise yourself with the evacuation plan on your room door and nearest emergency exit. On each floor you will find a fire extinguisher. In the unlikely event of fire please leave your room immediately and keep calm. For your own safety please do not use the elevators.

Emergency Numbers

  • European emergency call  112
  • Police                                         117
  • Fire department                    118
  • Paramedic                                144
  • Poison emergency call        145
  • Mountain rescue                   1414 / +41 333 333 333
  • Breakdown assistance        140

Fire and Emergency Exits

Please familiarise yourself with the evacuation plan on your room door and nearest emergency exit. On each floor you will find a fire extinguisher. In the unlikely event of fire please leave your room immediately and keep calm. For your own safety please do not use the elevators.
The Essambly Point is opposite the main entrance of the Stammhaus (Building Street Side) on the terrasse of the Hotel Post.

Fitness

The fitness room with various equipment is located in the wellness area.

Flowers

We are happy to organize for you fresh flowers upon request. Or get your own inspiration in the flower shop Baccara in Pontresina

  • Flower-Atelier Baccara, Phone 081 842 68 94
    Via Maistra 204, Pontresina

Foreign Exchange and Change

Besides Swiss Francs (CHF) we also accept Euro (EUR) but no coins. The change will be in Swiss Francs. We are pleased to change Euro into Swiss Francs in small amounts at our reception.

Front Desk

Our front desk team is assisting you daily from 7 am to 11 pm and is reachable at the extension 111. In urgent cases you can reach us also at night times at the extension 111.

Gas Station

  • Avia Gas Station at Roseg-Garage,
    Via Maistra 68, Pontresia
  • Shell Gas Station at valley station of Muottas Muragl

Gift Certificate

How about a gift certificate for a stay in the Hotel Rosatsch or a relaxing massage in our SPA° Montana? Please ask the front desk team in case you would like to purchase a gift certificate or go directly to our website.

Golf

The Hotel Rosatsch is a member of the “Engadin Golf Hotels”. As our hotel guest you receive 20% discount for the green fee of the Upper Engadin golf courses in Samedan, Zuoz and St. Moritz.

Information Guide G to M

Hairdresser

We are happy to arrange an appointment for you.

  • Coiffeur L’idea, Phone 081 842 62 50
    Via Maistra 173, Pontresina
  • Coiffeur La Perl, Phone 081 834 59 00
    Via Maistra 165, Pontresina

Half Board

Breakfast and Dinner is served in our dining room on the first level of the Stammhaus. In the evening we offer a delicious 4 course dinner menu. Starting with a fresh starter and salad buffet, second course it’s your choice between soup or juice. For the main course you can choose between meat, fish or vegetarian and the final of the day is sweet: a nice dessert.

  • Dinner (half board): 6.30 pm – 9 pm

Hospital

  • Hospital Upper Engadin, Via Nuova 3, Samedan,
    Phone 081 851 81 11
  • Hospital Gut, Via Arona 34, St. Moritz,
    Phone 081 836 34 34

Housekeeping and Turn down Service

The cleaning of your room will take place between 9 am and 3 pm. If you would like your room to be cleaned at a certain time please inform the reception.

Our daily turn down service (only in the Residence) takes place from 7 pm to 9 pm.

Humidifier

We are happy to supply your room with a humidifier. Please contact the reception

Information Board

You will find our information board next to the hotel entrance with daily news for your holiday about weather, events and more.

Internet Access (free)

Complementary Internet access (WiFi) is available in the entire hotel. You receive your login at the reception.
Guest computers are situated in the lobby for you.

Ironing Service

We are happy to iron your clothes for you. You will find the price list in your wardrobe. If you need ironing service overnight, we charge an extra fee.
In addition you will find an iron and an ironing board in our laundry room (Residence G3) for our guests free of charge.

Key Card

Use your key card to open your room door. The card entitles you also to access the garage, the ski- and bike-room and the SPA. During the night time the card opens the main entrance door of the hotel (sensor is located on the left hand side of the entrance door).
Please always keep the key card with you. If you lose your key card we will charge CHF 20.00.

Laundry room for guests

In the lowest floor of the Residence (G3) next to the elevator you will find the laundry room for our guests with washing machine, tumbler and ironing board with iron at your disposition.
Please contact the reception for laundry detergent.

Laundry Service

Our laundry service is available for washing, ironing and dry cleaning. A price list and a laundry bag are in your wardrobe. Inhouse-laundry usually requires 48 hours.
Please contact the reception for dry cleaning. It requires at least 48 hours and is not available during the weekend and on national holidays (foreign company).

Luggage Handling

The reception is happy to assist you with your luggage. If you give us a short note about your departure time we are happy to bring your luggage to your car.

Lost and Found

Should you lose anything during your stay or leave something behind on your departure, please contact our reception. We kindly ask you to bring anything that does not belong to you to the front desk.

Massages and Treatments

The SPA brochure in your room provides an overview of all available massages and treatments. Please contact the reception or directly the SPA° Montana for an appointment.

Mail and Postcards

You can leave your letters and postcards at the reception for postage.
Postcards are available for free at the reception.

Messages

Incoming personal messages will be brought to your room immediately. You are welcome to send a fax. The fax number is +41 (0)81 838 98 01. For email please use info@hotel-rosatsch.ch. Please include name, surname and room number.

Mobile Phones

Please note that the use of mobile phones within the SPA area and the dining room is not appreciated.

Information Guide N to Z

Newspaper

A selection of daily newspapers is located at the reception. Please inform the front desk one day in advance if you wish to receive a special newspaper (charged separately).
A wide range of national and international newspapers and magazines is available as download on our website.

Night Bell

You find a nightbell on the left hand side at the main entrance. Please use the nightbell only for emergency cases.
During the night your key card opens the main entrance door of the hotel (sensor is located on the left hand side of the entrance door). Please always keep the key card with you.

Parking

The hotel has a parking garage next to the hotel as well as within 5 minutes walk. For the parking place we charge in summer CHF 14.00 and in winter CHF 18.00 per night. We are happy to reserve a parking place in advance for you.
Please note that the places in the garage next to the hotel are quite narrow due to constructional reasons. Please contact the reception if we should park the car for you.

 Payment

Would you like to have a pre-departure bill one day in advance? We are happy to provide you with this. It makes your departure easier and more comfortable.
We accept American Express, MasterCard, Visa, Postcard and debit cards.

Pets

For your dog, we charge a daily fee of CHF 15.00 (without food) including a dog blanket and a bowl. We ask for your understanding that pets are not permitted in the dining room and in the SPA. We will gladly organise a dog sitting service for you (charged separately).

 Phone

All national calls within Switzerland from your room phone are offered by the hotel and for free.
For international calls please contact the reception to unlock the phone.
To get an outside line, dial “0”. To call another room dial the room number directly. Do you need a certain phone number? The reception will be happy to help you.
International dialing codes:

  • Austria                                       0043
  • France                                        0033
  • Germany                                   0049
  • Great Britain                           0044
  • Italy                                            0039
  • Spain                                          0034
  • United States                          001

Pharmacy

Information about pharmacies on duty is available at the reception. The closest pharmacy is within 3 minutes walk from the hotel.

  • Apotheke Roseg, Phone 081 842 82 06
    Via Maistra 177, Pontresina

Radio and TV

On your TV you can also receive some radio channels. More information can be found on your channel list in the room.

Reception

Our front desk team is assisting you daily from 7 am to 11 pm and is reachable at the extension 111. In urgent cases you can reach us also at night times at the extension 111.

Room Service

Room service is available for breakfast from 07:00 am to 10:00 a.m. and for food from the separate Room Service Menu from 8:00a.m. to 10:00pm. You can order drinks from 7:00 a.m. to 10:30 p.m. Please contact the reception to place your order.

Safe and Valuables

Each room is equipped with a safe. Please note that your articles of value and jewelry are covered up to a value of CHF 50.000, cash excluded. In addition you can use our central hotel safe with items being covered up to a value of CHF 100.000. The hotel holds no liability for valuables left unattended in the rooms.

Sauna, Steaming Bath and Lakonium

Our wellness area is open daily from 4 pm to 8 pm.

Shining Shoes

An automatic shoe cleaning machine is situated next to the main entrance. You will find a shoe polishing kit in your room.

Shuttle Service

We offer a complementary shuttle service for your arrival and departure to the train stations of Pontresina, Samedan and St. Moritz.
For any other transfer requests we charge a transfer fee. Please contact the reception for any assistance.

Smokers and Cigarettes

Our hotel is a non-smoking hotel. The next possibility to buy cigarettes is at the Pitschna Scena (next to the Hotel Saratz).
Please smoke only outside. There are ashtrays at the main entrance and the entrance to our O-Bar.

Specialities and Groceries

The Sennerei Pontresina (alpine diary) is located next to the Hotel Rosatsch. It‘s famous for Swiss milkproducts and Engadine Specialties.
During summer time you can attend the artisan cheese production at Alp-Schaukäserei Morteratsch. More information at www.alp-schaukaeserei.ch.

Stamps

Stamps are available at the reception.
In Switzerland you can choose between A-Mail and B-Mail. A-Mail takes 1 working day and B-Mail max. 3 working days (within Switzerland).

Sports

  • SkiService Corvatsch (located in the hotel)
    To rent your skis you don‘t have to put your shoes on and go outside. You can organize everything in a relaxing atmosphere directly in our hotel and on your next skiing day you get your skiing equipment delivered directly to the Corviglia slope. SkiService Corvatsch is specialised on everything you need for an active winter day.
  • Fähndrich Sport (3 minutes walking distance)
    The expert for cross-country skiing. Fähndrich Sport does not only offer you the equipment and clothes, but also a variety of interesting cross-country courses.
    During summer season Fähndrich Sport is our specialist for everything concerning hiking, mountainbiking and e-biking – to purchase or for rental.

Swimming Pool

  • Opening hours from 7 am to 8 pm
  • Water temperature: approx. 28°C / approx. 84°F
  • Size: 11 x 7 meters
  • Water depth: 1.70 meters up to 2.00 meters

Taxi

Our reception team will be pleased to call a taxi for you. Our transfer service is available for a small transfer fee.

Tooth Brush and others

You forgot your tooth brush, tooth paste or anything else? Or you need a shaver? We are happy to help you out. Please contact the reception. Complementary we offer a small variety of daily needed things.

Turn-Down-Service (only in the Residence)

Daily from 18.30 pm to 20.30 pm.

TV and Radio

You will find a channel list on your bedside table. The radio is integrated in the television.

Wake-up Calls

Personal wake-up calls can be arranged at the reception.
You can also programme your room phone as follows.
Activate: *55 and the wake-up time in 24 hours format (f.e. *550630 for wake-up call at 6:30 am)
Erase: #55

Water

Our tap water has drinking water quality.

Washing Machine

In the lowest floor of the Residence (G3) next to the elevator you will find the laundry room for our guests with washing machine, tumbler and ironing board with iron at your disposition.
Please contact the reception for laundry detergent.

Wellness and SPA ° Montana

Young people under the age of 16 are allowed into the pool area only when they are accompanied by an adult. Especially in the swimming pool, please do not leave your children unattended at any time. Otherwise their lives may be at risk. Alcoholic drinks and glasses or bottles are not allowed in the wellness area.
The wellness area with swimming pool, whirlpool, saunas, fitnessroom, massages and treatments is located in the UG of the Residence.
The SPA brochure in your room provides an overview of all available massages and treatments. Please contact the front desk or directly the SPA ° Montana for an appointment.

Opening hours SPA ° Montana

  • Swimming pool                      7 am – 8 pm
  • Saunas                                       4 pm – 8 pm

Massages and treatments upon appointment (reception).

Wish List

We have a choice of supplementary equipment available to make your stay as comfortable as possible. Please contact the reception for any needs and we will be happy to bring it to your room.

  • Hypo-allergic pillows or blankets
  • Bolster or a smaller pillow (40X40)
  • Electric cattle and cups
  • Reading lamp
  • Additional hangers
  • Hot-water bottle
  • Harder matress